For an order to be confirmed, payment must be made in FULL at least 24 hours in advance.
If no payment is made the order is not guaranteed.
Orders for specific donuts placed online with less than 24 hour notice may be subject to our substitution policy.
If an item / items are out of stock at time of order we will replace them with other donut options chosen by our staff. No refunds will be given.
CANCELLING YOUR ORDER
Please call us if you need to cancel your order after it is placed. Orders must be cancelled at least 24 hours in advance for a full refund.
Orders cancelled within 24 hours will receive a full refund.
Orders cancelled less than 24 hours in advance will receive a 50% refund.
There is no refund on custom orders with less than 24 hour notice for cancellation.
No refund will be given for orders not picked up as scheduled.
We do not offer reminder calls for order pickup, a contact number may be obtained during the order incase we have questions about your order or need to reach it. It will not be used as a reminder to pick up orders.
We understand things happen, if you need to reschedule your order please call us and we will work through the options with you. If we have already prepared your items we may charge you a rescheduling fee of up to $5 depending on the order size.